Well, low and behold, it's not that simple, there's an argument, a discussion, philosophy surrounding, yes would you believe QUALITY.
Look this up http://en.wikipedia.org/wiki/Quality_(philosophy)
So I thought "does this change my view of or on Quality" ? Well no, I don't think so. The err comes from the fact that I have never defined quality as an attribute to something, I suppose I take quality for granted, it is an expectation, quality for me also comes from when I see it or use it, I also like to tell Quality by feeling and handling,(the NLP'rs will now all about that) this is vitally important to me because I oversee all the installations of neall alexanders
This would promptly bring me on to another aspect of Quality...........frustration, yes frustration. It's simple really, you have it, you've bought it, you are ready and it does not work, or not as it should, or not as good as you thought it should be, now that's frustration to me.
As an example, a restaurant, I love good food, look forward to going out with my wife, maybe a midweek pub meal or a bit more special at the weekend, but, yes you know what I am about to say, you wait & wait and the meal arrives and it defies its mouthwatering menu description, the waitress is not in a good mood, the food is warm, its undercooked, its just not good.
Now you and your partner put in the time and effort to get ready, drive to the restaurant, were full of anticipation and then so disappointed, you complain, vent your frustrations and disappointments, its spoilt the night out.
So back to me and quality, what I am driving at, trying to say we at neall alexanders only care to be associated with quality, we are particular about what we promote and represent for the very good reason we do not like unsatisfied customers, fact; we do not have them.
example : actual recent event:-
"Hello Margaret how are you, I am well and you Scott, I am fine thank you"..... some conversation takes place.................and then,.................. " we love our kitchen, but I have one niggle, I just can not get on with the tap, I don't like the controls, but I suppose I will have to live with my choice."
"Can you call into the showroom on Saturday?" "yes I think so,why?"
"Just call in and pick some different taps and we will change them for you"
Me, I say "well done Scott" that was fantastic, first class service without even a blink.
Both Scott and I make every conceivable effort to ensure that everything we supply and install at neall alexanders is absolutely top quality, it makes no difference whatsoever, whether you have spent £6000 or £60000 we are as attentive to each individual.
So Quality is Neall Alexanders if it isn't we don't do it.
At neall alexanders we back all our design work up with a complete project managed package and complete installation and build work to the highest standard; guaranteed.
Neall Alexanders supply everything, even down to the special table and chairs and carry out every aspect of the re build stage from building, electrical, lighting , flooring etc, etc, everything under one roof.
Quality is everything at Neall Alexanders and everything is at Neall Alexanders for your kitchen.
The subjective nature of QUALITY(in our business) boils down to this; does it do what you want it to do, does it do what we said it would and did we perform how we stated we would ?
If we get an all round yes then we have succeeded, if not we change and try again, but whatever; we will always put it right.
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